Laviena Return & Refund Policy

At Laviena, we strive to ensure that every customer is completely satisfied with their purchase. Our return and refund policy outlines the conditions under which returns, exchanges, and refunds are accepted. This policy applies to all products purchased directly from our official store unless otherwise stated.

1. Return Eligibility

To be eligible for a return, products must meet the following criteria:

• Return requests must be submitted within 7 days of delivery.
• Products must be unused, undamaged, and in their original packaging with all accessories, manuals, and promotional items included.
• For hygiene and safety reasons, used or opened beauty and personal care items are not eligible for return unless they are defective or damaged on arrival.
• Items that do not meet these conditions may be rejected at the discretion of Laviena.

2. Damaged or Defective Products

If you receive a product that is damaged, defective, or not as described, please contact our customer support team within 7 days of delivery with clear photographs or videos demonstrating the issue. Our team will assess the case and provide instructions for a return, replacement, or refund.

3. Refund Process

Once a return is approved and the product is received and inspected, we will process a refund or replacement based on your preference:

• Refunds will be issued using the original payment method unless otherwise agreed.
• Replacement items will be shipped once the return is approved and received.
• Please note that shipping charges are non-refundable unless the return is due to an error or defect on our part.

4. Return Shipping Instructions

To ensure a smooth return process, please follow these guidelines:

• Use original packaging or equivalent protective packaging to prevent damage during transit.
• Include all original accessories, manuals, and documentation with your return.
• Retain proof of shipping and tracking information for reference.
• We recommend using a traceable shipping method to avoid loss or delay.

5. Exceptions & Special Cases

Certain products and situations may have exceptions to our standard return policy:

• Gift cards, downloadable products, and perishable items are non-returnable.
• Items purchased during special promotions or clearance sales may have different return conditions.
• Any suspected tampering, misuse, or damage caused by the customer may void return eligibility.

6. Customer Responsibility

Customers are responsible for ensuring that returned items are sent back in the original condition and packaging. Laviena is not responsible for lost or damaged items during the return shipping process unless a prepaid return label is provided.

7. Contact & Support

For all returns, exchanges, or questions regarding this policy, please contact our customer support team at:

• Email: lavienahub@gmail.com
• Phone: +91 92078 69461
• Live Chat: Available on our website during business hours

Laviena reserves the right to modify or update this return policy at any time. Any changes will be communicated on our website, and the updated policy will apply to all purchases made after the update.